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✓ FREE SHIPPING IN EUROPE ON ALL ORDERS OVER 50€

TERMS & CONDITIONS

§1 General

CAPARICA INVEST AB (556998-1755) only sells its products to adults (over 18years old). If you're underage we require parental consent.

An agreement is entered when you decide to place an order at the checkout process. At the same time, we will save the information about you that we need to fulfill your order. This data is protected from external access so long as we do not explicitly ask you. We comply with the GDPR legislation and you can request the information we have received on your order at any time. You will find complete information about our handling of personal data under §10 Personal data.

If you use the checkout via Klarna, you will save information about you to complete your payment as shown below. Your personal information is protected from external infringement and is never available to third parties.

From Klarna’s Privacy Notice:

"We at Klarna care about your privacy. Therefore, we always collect and process personal information responsibly and with your privacy in mind. This Privacy Notice describes how we collect and use your personal data when you use Klarna’s services (the “Services”) and become a Klarna User. It also describes your rights and how to exercise them. In this Privacy Notice we describe the processing of personal data in all of our Services. Therefore, it is important that you read the content before you start using any of the Services, and this is especially important regarding the sections that deals with the Services you plan to use."

You can find Klarna’s complete data protection policy by link at checkout or by following this link.

We reserve the right to correct errors, such as price or printing error, afterwards. If you are not satisfied with our correction, you can of course cancel your order free of charge. We also reserve the right not to carry out an order if the product is out of stock or due to technical problems. 

If you want to correct your order by order, we can only do this before your order has begun to be manufactured or distributed which is usually the same day as the order is made. Otherwise, corrections will be made against the cost arising from the correction.

All goods remain CAPARICA INVEST AB's property until full payment has been made to the company.

CAPARICA INVEST AB reserves the right to cancel a purchase if fraud is suspected.

§2 Delivery

We do our utmost to ensure that your product is delivered as soon as possible. We strive to pack and ship all goods from our warehouse within 24 hours on weekdays. In rare cases, delivery times can be slightly longer "In cases where we suspect delays - we will contact you.

If the outer packaging is damaged, do not accept the package and report this to the driver or postal agent. If you have any questions regarding this, please contact us.

If you discover against any odds that something is missing or damaged when you open the shipment, this must be notified to us at the earliest possible opportunity.

CAPARICA INVEST AB sends an delivery confirmation to the email address or phone number you entered before we ship the goods to you. If the package is lost during transport, you must inform our Customer Care Service within a reasonable time and this is meant as soon as possible if you suspect your package is lost.

Mode of delivery:

Within Sweden: Sent with Postnord, Postnord REK or FedEx door-to-door service.

In Norway: Shipped with FedEx International Priority.

In Denmark: Shipped with Postnord REK or FedEx door-to-door service.

Other countries: Shipped with FedEx International Priority.

All our shipments can be tracked.

To retrieve packages from pick-up points, you need to present a valid ID.

Any delivery delays or issues are announced by email. If you are not satisfied with the new expected delivery date, you are always able to cancel your order free of charge. We can not offer any compensation due to a delivery delay or other issues.

We reserve the right to change your chosen delivery method at the times we consider other options to be more effective.

Not picked up: For packages not picked up, we charge €40. This is to cover the costs arising for us to handle the return of the package.

Customs outside the EU (excluding Norway)

Those who live outside the EU with partner countries may pay customs duties and the VAT rate that applies in the country of destination. Payment of VAT and customs will be handled by the shipping company. 




§3 Payment

Payment by card: You can pay with Visa, Mastercard and American Express. Select card payment and follow the instructions.

The goods will be shipped as soon as your goods are ready for delivery and only then the payment will be fully effected and no extra charge will be charged.

Whether you choose to pay via Klarna or PayPal, all of these requirements meet PCI DSS requirements. You may be bound, depending on the type of card it is, to connect it to either Mastercard Secure Code or Verified by VISA. You usually do this on your internet bank or through separate login if you have a non-bank card. You also have to fill in your CVC code as found on the back of the card or the front for American Express. All of our payment types are secure and use SSL certificate where required.

Invoice: We offer payment by invoice through our partner Klarna. When you choose to pay by invoice, a credit report on your social security. Although a correlation between number and registered address is made. Do you not have the goods to your registered address, we ask you to use a different payment option. No service charges ( $ 0 ) . Payment terms 14 days. Late payment fee by ( the amount allowed by law at present SEK 50) and interest at 2% per month + applicable reference rate .

Payment installation: We offer installment in cooperation with Klarna. 0% interest installments for up to 12 months. You can shop for 1,000 up to 100,000 SEK and you can at any time during the installment period to pay the entire remaining debt. You make your application for interim payment in cash in connection with your purchase and you immediately notice if your application is granted. Delivery will be made only to the registered address. Klarna will send an account agreement to your home. Make sure the information is correct and sign the contract and return it in the enclosed envelope . Effective interest rate for purchases of £ 10,000 with 0% interest for 12 months is 12.31 % .

Your application will prompt a standard credit check.

§4 Right of withdrawal

The products that are made uniquely for you in your chosen size and fabric. This means that all products are specially manufactured and are not covered by the Distance Selling Law for e-commerce, which is usually 14 days. Even if our products are manufactured uniquely for you, we offer a 14-day right of return and exchange on one (1) product counted from the day you order the product, provided that the product is unused and in new condition together with the original packaging. The outer packaging must be undamaged and all parts must be included in the return. Of course, you can touch the product to see how it feels. Remember to be careful and keep in mind that products made of precious mulberry silk easily get stains and we can not take merchandise that is in any way damaged or stained in return.

If the item is customized embroidered (or similar), we will charge a recovery fee of €100. 

Exchanges

All exchanges are free within Sweden and Denmark. A change means that you choose to buy a new product. Any interim difference is paid back. If you return a larger number of goods than you change, it is not defined as a return but as a buyback.

Returns

You can return your product to CAPARICA INVEST AB within 30 days of ordering the item within Sweden and Denmark and getting the money back. Each customer has their own free exchange of a product. Shipping cost is not refundable, as is return cost. If the item is custom embroidered or custom made, a recovery fee of €100 will be paid. 

Returns fee within Sweden and Denmark is 49 SEK. From Norway it costs 600 NOK for the shipping to make a return. For shipping to and from other countries, please find information in FedEx ratefinder

 

Complaint

If you advertise your product due to an injury or error, we will make a manual assessment and request to view the fabric. According to the law, you have 3 years of warranty on all goods.

First step at a complaint is to try to correct the error. If this is not possible we will replace you with a new product. Fabrics are delicate and should be washed with great care. We take no responsibility if the customer does not follow our washing recommendations. Also note that fabric can fade if it is in the sun and that the quality and durability of the fabric should always be washed according to our washing recommendations.

If we are unable to replace you with a similar item, you are entitled to cancel the purchase and receive the money back.

Refund usually takes place within 14 business days of receiving and accepting your return. We can only make a refund in the same way and to the same account used at the time of purchase.

If you want to make a return, plese follow this link and we will get back to you with a shipping label.

Contact information for cancellation and complaint:

E-mail: lenoites@lenoites.com

§7 Assortment

CAPARICA INVEST AB reserves the right to make changes to the range and has the right to remove items from the range before a purchase has been reviewed. We reserve the right to any final sale of goods in the range. For example, a product available on our site may not be available or, if applicable, may be incorrectly priced when we trust our subcontractors. In these cases, we reserve the right to cancel an order or offer a similar item to the customer.

CAPARICA INVEST AB is not responsible for any typographical errors in the texts of this website. We give no guarantee that all pictures accurately reflect the true appearance. CAPARICA INVEST AB reserves the right to adjust prices and possible price errors .

§8 Force Majeure

CAPARICA INVEST AB is exempt from penalty for failure to perform any obligation under this Agreement if such failure is due to release factor as described below and the circumstance prevents, hinders or delays the performance. As These circumstance include government action or omission, new or amended legislation, conflict, embargo, fire, flood, sabotage, accident, major or other type of natural disaster. The force majeure includes administrative decisions that affect the market negatively and products, eg . restrictions indication, warnings, bans, etc., abnormal decline in the market and the company exposed to criminal activity that affects the business.

§9 Disputes

Complaints or concerns regarding CAPARICA INVEST AB's services or products should be reported to CAPARICA INVEST AB's customer care service via lenoites@lenoites.com. If you are not satisfied with our handling of your case, please contact your local consumer organization Consumer Complaints (ARN) . We always follow ARN's recommendations . You can also contact EUs Online Dispute Resolution.

§10 Personal Information

We need to save and process personal information about you, such as name, address, email, phone number, and social security number. The purpose of such treatment is to accommodate the services you desire from us, such as sending home home your ordered merchandise, handling service issues or further service after ordering.

We have received your information from your contact with us. This may be web forms, mail contacts, phone calls or orders. We apply at any time applicable privacy laws to all processing of personal data. The legal basis for processing your personal data is the consent you gave to interacting with us (accepted our terms). Your data will be saved as long as it is relevant in the individual case and we have fulfilled our commitment. For example, data from ordering of mail will be deleted as soon as it is completed, data on the purchase of goods is saved as long as it is relevant to the product's life.

The personal data we process about you are shared with companies within the same group and, if necessary, partners (only those who have entered into a bailout agreement). We may also share your personal information with a third party, provided we are required to do so by law.

The person responsible for personal data is Caparica Invest AB. You are entitled to contact us if you want information about the information we have about you, to request correction, transfer or to request that we limit the processing, to object or request the deletion of your information. You can easily do this by contacting us via lenoites@lenoites.com.

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